Store Policies/ Contact Information

Refund & Exchange Policy

All items are non-refundable and non-exchangeable. Because each piece is handmade — and many are customized — we cannot accept returns or exchanges once an order is placed.

Production Times

• In-stock items:

Orders are prepared and shipped on the next business day.

• Out-of-stock items:

If an item is unavailable, it can still be ordered but production will take up to 5 business days. Please contact me via WhatsApp or email before purchasing to confirm availability.

• Personalized items:

Custom pieces take up to 5 business days to create, as each piece is handcrafted with care and attention to detail. 

Personalization:

If you’re ordering a personalized item, you will be able to upload your photo or send it directly via WhatsApp or email after completing your order. Please ensure the image is clear and high-quality for the best results.

Handcrafted Nature:

All shells are 100% natural and individually decorated using the decoupage technique. Variations in shape, size, or texture are normal and part of their unique charm.

Shipping Policy:

We currently ship to: Spain and the European Union 

Shipping Costs: Shipping rates are calculated automatically at checkout based on your location and package weight. Free – shipping promotions will be applied when available.

Damages:

If your parcel arrives damaged, contact us within 48 hours so we can help resolve the  issue. 

Contact:

For any questions, requests, or availability checks:

📧 Email: marisaines97@icloud.com

📱 WhatsApp: +34 634 160 365

📥 Instagram DM: themakery26

I’m always happy to help!